Support
Real humans, US-based, response within one business day.
Email us
Typical response time: under 24 hours on weekdays (Monday–Friday, 9am–5pm Eastern). Weekend messages are answered Monday morning.
Before you write to us
Most questions are answered on the homepage. Check these first:
- FAQ section covers variants safety, pricing, scopes, bulk unlock, theme impact, and re-linking
- How it works walks through the three-step install and unlock flow
- Privacy policy explains exactly what data we store and where
When you do email, include this
The more context you give us, the faster we can help. Please include:
- Your Shopify store's
.myshopify.comdomain (not your custom domain — the internal one) - The specific product handle or ID you're trying to unlock, if applicable
- What you tried, what you expected to happen, and what actually happened
- A screenshot if you saw an error message in the app or in the Shopify admin
Common questions and quick answers
"I don't see my product in the dashboard"
We only list products that have at least one option linked to a metafield. If a product's options are all regular (un-linked) text options, it won't appear — and you don't need our app to edit it. Edit it directly in Shopify Admin.
"My store has more than 2,000 products"
v1 lists the first 2,000 products in your store. If you have a larger catalog and need to unlock options on products beyond that limit, email us with your store domain and the product handles — we'll process them via bulk operations on our end.
"The unlock failed with an error from Shopify"
The app shows Shopify's error message verbatim in a red banner. Copy the exact text and send it to us — most errors are caused by shop-specific configuration (locked metafield definitions owned by another app, scope limits, etc.) and we can usually resolve them within a single back-and-forth.
"I want to re-link an option after unlocking"
Use Shopify Admin's standard option editor: Products → [your product] → Variants → Edit option → Connect to metafield. The in-app re-link tool is on the roadmap as a paid feature.
Bug reports and feature requests
Found a bug? Have an idea for a feature? Email us with [BUG] or [FEATURE] at the start of the subject and we'll route accordingly. Bug reports get a fix timeline within 48 hours of receipt. Feature requests are evaluated monthly and acknowledged with a "shipped / on roadmap / declined" decision.
About the team
Unlock Options is built and supported by Rebel Growth Operators. We're a small operation focused on solving specific, painful Shopify merchant problems with tightly-scoped apps. If you need to reach us about something other than the app — partnership, press, acquisition inquiry — use the same email and we'll route internally.